The aim of the position Customer Service Representative is toensure the commercial handling for a defined customer group across the wholesales process. The tasks are based on RHIM internal guidelines an d aligned withthe RHI-2020- Visionstrategyvalues. Communicationinternextern Conduct person for thecustomer sales an d internal transaction at every step of the salesprocess. This person has to receive all customers desires an d to ensurethat the customers get an appropriate response. Optional: Assistance for proposalpreparation Clarify financial statuscredit limit an d credit insurances Support contract drafts（opt.） Reserve productioncapacity （opt.） Issue bid bonds （opt.） No creation of proposalsin SAP Examination oforders an d input Pre-comparison between offerandor pre-order SAP-data input incl. creationof master data Consultation with Productmanagement if possible To prove financialrequirements an d states of credit to seek the approval from the financedepartment To demand Prepayment deposit To demand an d check letter of credits To clarify reserve requirements To establish PerformanceBond Planning ofdistribution To negotiate deliverydates with the logistic department To coordinate Changerequests （delivery dates amount ect.） which are provided by thecustomer as well as by the plant To promote distribution（to prove the financial conditions for delivery to coordinateplantcustomershipperlogistic department） To arrange the absorption Tracing the transactionof distribution To file missingDocuments for export in case of collection by the customer Preparation of Documents Overall responsibilityfor the completeness of the commercial file Preparation andordemand of bills an d documents for export To overtake Legalizations（opt） To ensure theredirection to the customer （to the bank in case of letter of credit Ｏr CADpayment） Receivablemanagement To implement periodiccontrols of receivables an d the dunning process To dedicate payments tobills To ensure the refund incase of guaranty Stock Management Opt. at Consi-delivery cooperation in terms ofplanning the supplies Reorder in SAP Entries of all incomesin SAP After-Sales Support Entry of all complaintsin SAP as well as the tracking of all complaints in SAP Support of the externalwork in terms of organization of customer calls an d fairs Chosen call on customers Commercial work in Export experience 3-5 years experience in Customer Service Basic knowledge in foreign business （INCO-Terms dispatchdocuments incl. freight documentstransport documents customs duty terms ofpayment rules of origin bankguarantee protection of receivable letter of credit Commercial knowledge （acＣounting） MS-Office SAPSD Strategic Thinking an d Action Market an d customer orientation Result orientation Communication an d Co-operation Diversity Capacity for teamwork an d pleasant disposition Ability to work independently an d show high level of workcommitment with positive a mindset Have a strong analytical ability an d work meticulously Excellent communication coordination skills an d CustomerOrientation Willingness to learn new Processes Assertiveness Ability for self-assessment pro-active an d target oriented Ability to solve problems an d cope with stress multi task 微信分享